Flexible Maintenance Contracts

Health Imaging Solutions offer bespoke, excellent value for money, coverage levels tailored to suit the customer, available 8am until 8pm, 7 days per week.

Cover Level Information: Please note that the following cover levels can be adapted to provide a bespoke solution

BRONZE Inclusive of all annual services. Number of services as stipulated per item of equipment. All breakdown call outs are chargeable at a rate of £125 per hour for travel and labour. Travel is capped at 2 hours
SILVER Inclusive of all annual services and unlimited breakdown call outs during contracted hours. Parts are not included and are chargeable against a Purchased Order raised by the customer
GOLD Inclusive of all annual services and unlimited breakdown call outs during contracted hours. Standard parts are included. Exclusions = MRI helium & coils, CT tube & full detector
PLATINUM Inclusive of all annual services and unlimited breakdown call outs during contracted hours. Standard parts included plus MRI helium & coils, CT tube & Individual detector modules.

All contracts are managed through our Call Centre, and using our fully trained ex-OEM engineers.

We pride ourselves in giving our customers the kind of service that we would like to receive. Our customers and their patients always come first. We are a trusted, dependable partner providing simple, user-friendly services that deliver on our promises.

FLEXIBILITY. We will work with you to create a unique contract to suit your desired level of cover, service hours, payment schedule etc.

For example, why pay to cover all the coils on your MRI system? Simply cover the coils you frequently use!

We offer loan coils, usually same day, should your existing coil be damaged or defective. We will repair your existing coil, where possible, saving you money in paying for a contract that just replaces every coil. We can offer bespoke contracts that allow you to save money and risk share over multiple assets.

As well as contract maintenance, HISL provides a range of specialist services for all your diagnostic imaging equipment projects. We specialise in de-installation, relocation and installation of Tier 1 equipment with full, hassle-free turnkey project management. At our specialist centre in South Yorkshire we can also provide equipment refurbishment, a spare-parts library, design-and-build services for mounting equipment on mobile or relocatable trailers, technical equipment hire for MRI relocations, equipment storage and magnet cryo-farming.

HISL’s experienced, OEM-trained engineers provide the very highest levels of safety and service. HISL offers an industry-beating 98%+ uptime guarantee which can only be achieved by providing incredibly fast response times: 30 minutes to respond by phone, 1 hour to receive remote support, and just 4 hours to receive support on-site.

Multi-year deals are available – please ask.